FAQ - EVERYTHING YOU NEED TO KNOW

Delivery groceries

Whitin 24h delivery

Your groceries will be waiting for you and anytime you need a refill just contact us and your order will be delivered to your door within 24 hours.

Delivery in all Riviera Maya

Puerto Morelos, Playa Paraiso, Playa del Secreto, Playa del Carmen, Playacar, Puerto Aventuras, Akumal, Akumal South, Chemuyil, Soliman Bay, Tankah Bay and Tulum.

01.

Are prices listed in pesos or US dollars?

All prices are in US dollars.

02.

Are perishable products transported in proper containers?

We always use coolers and ice packs to transport the perishable products.

03.

What happen if an item is not available?

We will contact you when it is possible to let know what other product is available, if not we will substitute it with same quality one.

04.

How long before my arrival I can place the order?

Anytime you want but at least 24 hour before arrival.

05.

Can I keep items in my cart and edit the order until day before arrival?

Yes. When you create your account you can log in anytime you want to edit your order before do the check out.

06.

How long does it take from when I place the order to when I receive it?

We usually need the order within 24 hours, but if we have availability we can deliver same day.

07.

Can I order organic fruits and veggies?

There is no organic fruits nor vegetables available but there is a great selection of other products.

08.

If I need, when can I ask for a refund?

You can ask for a refund within 24 h from delivery.

09.

Do you deliver to resorts?

Yes, we do deliver to resorts. We need to mett you personally to receive the groceries and we need the room number when you check in.

need something else?

Write to us on whatsapp we will respond as fast as possible !

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